Privacy Policy

Last updated: 2025-01-01

1. Data Controller

• Registration number: 559203-1610
• Address: Sjöstadskajen 1, 178 51 EKERÖ
• Email: support@pickla.at

2. What Data Do We Collect?

• Contact details: Name, email address, phone number, address.
• Account information: Username, password (stored encrypted).
• Payment information: Card details (processed by third-party payment providers), bank account numbers for direct debit.
• Technical information: IP address, login history, app usage.
• Customer data: Purchase and booking history, memberships, and training activities.

3. How Do We Use Your Personal Data?

We use your personal data for the following purposes:

• To manage memberships, bookings, and purchases.
• To provide access to our facilities via the app.
• To communicate with you about services, offers, and news.
• To handle payments and invoicing.
• To analyze the use of our services and improve our operations.
• To comply with legal obligations, such as bookkeeping requirements.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: To fulfill our contractual obligations with you.
• Consent: When you register for newsletters or participate in surveys.
• Legal obligation: To comply with laws, such as bookkeeping requirements.
• Legitimate interest: To improve our services and communicate relevant information to you.

5. Sharing Your Personal Data

We only share your data with third parties when it is necessary to provide our services or comply with legal requirements:

• Payment providers: To process card payments and direct debits.
• IT providers: For operating and maintaining our systems and app.
• Authorities: When required by law or legal obligations.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law.

7. Your Rights

You have the following rights under GDPR:

• Right to access: Request a copy of your personal data.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your data under certain conditions.
• Right to data portability: Request your personal data in a machine-readable format.
• Right to object: Object to processing based on legitimate interest.
• Right to withdraw consent: Withdraw consent where we process your data based on it.

8. Security Measures

We implement technical and organizational measures to protect your data from unauthorized access, loss, or manipulation.

9. Cookies

We use cookies on our website and app to enhance user experience and analyze service usage.

10. Changes to This Policy

We may update this privacy policy as needed. Any changes will be posted on our website and take effect upon publication.

11. Contact Us

If you have questions about this privacy policy or our data processing, please contact us:

• Email: support@pickla.at
• Address: Sjöstadskajen 1, 178 51 EKERÖ